You likely care deeply about your clients, right? After all, it’s those important clients and patients that keep your company in business. However, you might be tired off calling day after day, rescheduling appointments or fitting in new clients. Don’t worry, there’s a solution: appointment scheduling software. But this is only one of many ways you can tighten up your scheduling process.
Below, the team from My Client Schedule has shared some of their favorite appointment scheduling tips to help you keep track of things.
Be Upfront About Cancellation Policies
Whether you run a medical office or a high-volume law firm, clients want to know what to expect when it comes to policies and pricing. That’s why clearly communicating such things is key. Doing so will help you avoid them going elsewhere, like Google or Yelp, for that info; where it may not be up to date. Automating the process can certainly make things easier, enabling you to provide all the information in a convenient email or text message to clients.
You can even make new customers enter their credit card info while scheduling an appointment with a clear notice that if they don’t reschedule it within a specific timeframe, they risk being charged for their cancellation.
Offer Online Booking
With so much technology at our fingertips nowadays, offering clients as many ways to book as possible will help you retain customers and even get new ones. One of the easiest ways to take advantage of this technology is by implementing online scheduling software for your business. This way it’s painless for both parties. Customers don’t have to call but can simply book appointments online and you’ll have all that info instantly at your fingertips. With such software, clients can book even when your office is closed, 24-hours-a-day, seven-days-a-week.
Integrate Your Point of Sale (POS) Processes
Keeping track of every appointment and processing billing paperwork can eat up valuable time and resources, so why not automate these processes? Scheduling software enables your business to manage all your clients’ needs and payments from one place, making it much easier. This also provides a more pleasant customer experience, as they’ll be able to log into the software as well and see past payment data.
My Client Schedule can help you avoid appointment scheduling headaches!
Have you been thinking about automating your scheduling process? If the aforementioned benefits have enticed you, call My Client Schedule today at (416) 533-3777 or fill out our online contact form!